• Anticipate questions.
  • Listen carefully to all questions, waiting to respond until you are sure that you understand what’s being asked.
  • Repeat questions before responding to them.
  • Keep your responses brief (don’t digress).
  • Be honest—if you don’t know the answer, say so.
  • Create visual aids.
  • Try to deflect loaded questions.
  • Control the interchange (i.e., don’t let one person dominate the question-and-answer period
or give a mini-speech).
  • Use the last questions to summarize your main points or reinforce your main idea.
Answering Questions